1) Consultation. Please review our product categories and view more details on each page of the product.

2) Choose. Select a size (if this option is available) and click the "Add to Cart" button to add the selected products to your shopping bag.

3) Check before buying. Click "Shopping Cart" at the top of each page to view all the products you have selected. To remove a product from your shopping bag, click the Delete button (trash can button)

4) Purchase. Click "Buy Now" and follow the instructions to provide your shipping address and payment information to complete your purchase.

Standard shipments of in-stock products are usually completed within 2-5 days. Express shipping can generally be delivered within 10-15 days depending on the region. Customized products require 25 working days. All goods are shipped by insured couriers to ensure your purchase is as secure as possible. After 2:00 PM, orders will be processed the next day.

If you have provided correct shipping address information, you can access the "Track my order" section or check the status of your order via email or text message at any time.

Since it is a customized product, we do not accept returns or refunds without any reason. After all, we cannot do secondary sales, please understand. However, except for special circumstances, if the shoes are damaged or stained by us, you can return them by reading the "Shipping and Returns" section. The application must be submitted within 2 days after receiving the goods.

There are two ways you can check size availability. There is an entrance to the size chart at the bottom of the page, or go to the product page where you can find available sizes in the drop-down menu.

After placing an order on the 13customz.com website, you will receive a confirmation email indicating that your order has been received. If you do not receive an email within 24 hours of purchase, please contact 13customz customer service.

If payment authorization is approved and product is available, you will receive another email confirming shipment of your order.

If data related to an order is missing, 13customz Customer Service reserves the right to contact you for further information

When our products have not been shipped, you can contact online customer service to provide your order information and change the delivery address.

Of course, all the products on the 13customz.com website are completely original, offered by the parent company of the most famous sneaker brands and reworked directly from our ateliers.

Click the "Customize" section on the homepage of the website and you can directly contact the designer one-on-one online to get detailed information on how to customize your sneakers.

We provide paypal for payment. Other countries and regions provide bank card transfer. They are Taiwan, Malaysia, Hong Kong and Singapore respectively.